Uslovi korišćenja

Ovim uslovima uređuje se korišćenje aplikacije Cvrkut. Korišćenjem aplikacije prihvataš ih u celini. Ako se sa njima ne slažeš, nemoj koristiti aplikaciju.

Poslednja izmena: 2026-09-13 · English

1. Pružalac usluge

Uslugu pruža Cvrkut, aplikacija koju vodi fizičko lice sa prebivalištem u Republici Srbiji. Registrovano privredno društvo još ne postoji, pa podaci koje traži član 12 Zakona o elektronskoj trgovini — poslovno ime, sedište, matični broj i PIB — budu objavljeni ovde čim registracija bude sprovedena.

Kontakt za sva pitanja, prigovore i prijave sadržaja: podrska@cvrkut.rs. Odgovaramo najkasnije u roku od 48 sati.

2. Šta Cvrkut jeste, a šta nije

Cvrkut je platforma koja prikazuje aktivnosti, lokale i događaje u gradu i omogućava da o njima saznaš, sačuvaš ih i pošalješ upit organizatoru.

Nismo organizator aktivnosti niti ugostitelj. Ugovor o učešću ili poseti zaključuješ neposredno sa lokalom odnosno organizatorom, i on odgovara za izvršenje, kvalitet, bezbednost i cenu te usluge.

Upit poslat kroz aplikaciju nije potvrđena rezervacija dok je organizator ne potvrdi.

Trudimo se da podaci o ponudi budu tačni i ažurni, ali radno vreme, cene i dostupnost određuje sam lokal i oni se mogu promeniti bez našeg znanja.

3. Nalog

Za nalog moraš imati najmanje 18 godina.

Podaci koje uneseš moraju biti tačni. Nalog je ličan — ne ustupaj ga drugome i čuvaj lozinku.

Nalog možeš obrisati u svakom trenutku, na ekranu profila. Brisanje je trajno.

Nalog možemo privremeno ograničiti ili ukinuti ako se aplikacija koristi suprotno ovim uslovima ili propisima, o čemu ćemo te obavestiti osim kada je to zabranjeno propisom.

4. Sadržaj koji postavljaš

Za fotografije, recenzije i opise koje postaviš odgovaraš ti. Postavljaj samo sadržaj na kojem imaš prava i koji ne vređa prava drugih.

Postavljanjem sadržaja daješ nam neisključivo, besplatno i teritorijalno neograničeno pravo da ga prikazujemo u aplikaciji i koristimo za predstavljanje ponude. Ovo pravo prestaje kada sadržaj ukloniš, osim za primerke nastale u redovnim rezervnim kopijama.

Zabranjen je sadržaj koji je nezakonit, uvredljiv, obmanjujuć, koji predstavlja govor mržnje ili zadire u privatnost drugih. Takav sadržaj uklanjamo.

Recenziju smeš ostaviti samo za ono što si stvarno posetio/la. Lažne recenzije, svoje ili naručene, predstavljaju nepošteno poslovanje i uklanjamo ih.

5. Pretplata i plaćanje

Cvrkut Premium je pretplata koja se obnavlja automatski. Naplaćuje se preko tvog App Store naloga, a obnavlja se osim ako je ne otkažeš najmanje 24 sata pre isteka tekućeg perioda.

Pretplatu otkazuješ u podešavanjima App Store naloga, ne u aplikaciji. Otkazivanje važi od kraja perioda koji je već plaćen.

Zahtev za povraćaj sredstava plaćenih preko App Store-a rešava Apple, po svojim pravilima. Mi ta sredstva ne naplaćujemo neposredno i ne možemo ih vratiti umesto Apple-a.

Cene su iskazane u dinarima sa uključenim porezom, osim kada je izričito navedeno drugačije.

6. Pravo na odustanak

Kao potrošač imaš pravo da u roku od 14 dana odustaneš od ugovora zaključenog na daljinu, bez navođenja razloga (Zakon o zaštiti potrošača, čl. 27–36).

Kupovinom pretplate tražiš da usluga počne da se pruža odmah, pre isteka tog roka, i to izričito potvrđuješ na ekranu za kupovinu. Tada pravo na odustanak prestaje onog trenutka kada je usluga u celosti izvršena (čl. 37). Kod pretplate to znači da za već iskorišćen period nemaš pravo na povraćaj, ali pretplatu možeš otkazati za naredni.

Izjavu o odustanku pošalji na podrska@cvrkut.rs.

7. Partnerski nalozi i plaćena promocija

Partnerski nalog mogu imati privredni subjekti registrovani u Republici Srbiji, uz navođenje poslovnog imena i PIB-a. Partner odgovara za tačnost podataka o svom lokalu i ponudi.

Partner može platiti da mu ponuda ili lokal budu istaknuti. Istaknuto mesto se plaća unapred, nalogom za prenos ili kupovinom u aplikaciji, i traje 30 dana po jednoj kupljenoj promociji.

Svaka plaćena promocija je u aplikaciji vidljivo označena oznakom „Sponzorisano“, u skladu sa Zakonom o oglašavanju. Plaćena promocija utiče na redosled prikaza, ali ne menja ocene ni recenzije drugih korisnika.

Ponudu koja je obmanjujuća, protivpravna ili ne odgovara stvarnom stanju uklanjamo bez povraćaja naknade za promociju.

8. Program lojalnosti

Poene sakupljaš skeniranjem fiskalnog računa. Račun proveravamo na portalu Poreske uprave; ako portal račun ne prepozna, poeni se ne dodeljuju.

Jedan fiskalni račun može biti iskorišćen samo jednom, bez obzira na to ko ga skenira.

Poeni nemaju novčanu vrednost, ne mogu se zameniti za novac, preneti na drugog korisnika ni naslediti. Prestaju brisanjem naloga.

Poene stečene pokušajem zloupotrebe — tuđim, izmenjenim ili višestruko prijavljenim računom — poništavamo.

9. Asistent

Asistent daje predloge automatski i može pogrešiti. Njegovi odgovori nisu savet niti obećanje da će nešto biti dostupno, otvoreno ili po navedenoj ceni.

Pre nego što se osloniš na predlog, proveri podatke kod samog lokala.

10. Prava intelektualne svojine

Naziv Cvrkut, izgled aplikacije, tekstovi i programski kôd zaštićeni su propisima o autorskom i srodnim pravima i pravima industrijske svojine.

Podaci o lokalima delom potiču iz otvorenih baza. Deo potiče iz projekta Overture Maps (licenca CDLA-Permissive-2.0), a deo iz OpenStreetMap-a (licenca ODbL), uz obavezno navođenje „© OpenStreetMap contributors" gde se takvi podaci prikazuju.

11. Odgovornost

Aplikaciju pružamo onakvu kakva jeste i trudimo se da bude dostupna, ali ne garantujemo rad bez prekida ni bez grešaka.

Ne odgovaramo za štetu nastalu iz odnosa između tebe i lokala ili organizatora, niti za tačnost podataka koje je uneo partner ili koji potiču iz otvorenih baza.

Ništa u ovim uslovima ne isključuje niti ograničava našu odgovornost za štetu prouzrokovanu namerno ili krajnjom nepažnjom, kao ni odgovornost koja se po prinudnim propisima ne može ograničiti, uključujući prava koja imaš kao potrošač.

12. Izmene uslova

Uslove možemo izmeniti. O izmeni koja bitno menja tvoja prava ili obaveze obavestićemo te u aplikaciji najmanje 15 dana pre početka primene.

Ako se sa izmenom ne slažeš, možeš prestati da koristiš aplikaciju i obrisati nalog pre nego što izmena stupi na snagu.

13. Merodavno pravo i rešavanje sporova

Na ove uslove primenjuje se pravo Republike Srbije.

Uslovi i politika privatnosti objavljeni su na srpskom i engleskom jeziku. Ako se verzije razlikuju, merodavna je verzija na srpskom jeziku.

Sporove pokušavamo da rešimo sporazumno — javi nam se na podrska@cvrkut.rs i odgovorićemo u roku od 15 dana.

Kao potrošač imaš pravo na vansudsko rešavanje spora pred telom sa liste koju vodi ministarstvo nadležno za poslove trgovine, u skladu sa Zakonom o zaštiti potrošača.

Ako spor ne bude rešen sporazumno, nadležan je stvarno nadležni sud u Republici Srbiji. Ovo ne dira u pravo potrošača da tužbu podnese sudu svog prebivališta.

Terms of Use

These terms govern your use of the Cvrkut app. By using the app you accept them in full. If you do not agree with them, please do not use the app.

Last updated: 2026-09-13 · Srpski

1. Service provider

The service is provided by Cvrkut, an app run by an individual resident in the Republic of Serbia. There is no registered company yet, so the details required by Art. 12 of the Serbian Electronic Commerce Act — business name, seat, registration number and tax ID — will be published here as soon as it is registered.

Contact for any question, complaint or content report: podrska@cvrkut.rs. We answer within 48 hours at the latest.

2. What Cvrkut is, and is not

Cvrkut is a platform that shows activities, venues and events in a city and lets you discover them, save them, and send an enquiry to the organiser.

We are not the organiser of the activities and not a hospitality business. Any contract to attend or visit is concluded directly between you and the venue or organiser, who is responsible for delivery, quality, safety and price.

An enquiry sent through the app is not a confirmed booking until the organiser confirms it.

We work to keep listings accurate and current, but opening hours, prices and availability are set by the venue and can change without our knowledge.

3. Your account

You must be at least 18 years old to hold an account.

The details you enter must be accurate. An account is personal — do not share it, and keep your password safe.

You can delete your account at any time from the profile screen. Deletion is permanent.

We may restrict or close an account used in breach of these terms or the law, and will tell you when we do, unless the law forbids it.

4. Content you post

You are responsible for photos, reviews and descriptions you post. Post only content you have the rights to and that does not infringe anyone else’s rights.

By posting, you grant us a non-exclusive, royalty-free, territorially unlimited right to display it in the app and use it to present the listing. That right ends when you remove the content, except for copies in routine backups.

Unlawful, abusive, misleading, hateful or privacy-invading content is prohibited and will be removed.

Leave a review only for something you actually visited. Fake reviews, your own or commissioned, are an unfair commercial practice and will be removed.

5. Subscription and payment

Cvrkut Premium is an auto-renewing subscription. It is charged to your App Store account and renews unless cancelled at least 24 hours before the current period ends.

Cancel in your App Store account settings, not in the app. Cancellation takes effect at the end of the period already paid for.

Refunds for App Store purchases are handled by Apple under its own rules. We do not collect those funds directly and cannot refund them on Apple’s behalf.

Prices are shown in dinars including tax, unless expressly stated otherwise.

6. Right of withdrawal

As a consumer you may withdraw from a distance contract within 14 days without giving a reason (Consumer Protection Act, Art. 27–36).

By subscribing you ask for the service to begin immediately, before that period expires, and expressly confirm this on the purchase screen. The right of withdrawal then ends once the service has been fully performed (Art. 37). For a subscription this means no refund for a period already used, though you can cancel the next one.

Send a withdrawal notice to podrska@cvrkut.rs.

7. Partner accounts and paid placement

Partner accounts are for businesses registered in the Republic of Serbia, identified by company name and tax ID. The partner is responsible for the accuracy of its venue and listing details.

A partner may pay to have a listing or venue featured. Placement is paid in advance, by bank transfer or in-app purchase, and lasts 30 days per promotion purchased.

Every paid promotion is visibly labelled “Sponsored” in the app, as required by the Advertising Act. Paid placement affects ranking but never alters other users’ ratings or reviews.

A listing that is misleading, unlawful or does not match reality is removed without refund of the placement fee.

8. Loyalty programme

Points are earned by scanning a fiscal receipt. We verify the receipt against the tax authority portal; if the portal does not recognise it, no points are awarded.

A given fiscal receipt can be claimed only once, regardless of who scans it.

Points have no monetary value and cannot be exchanged for money, transferred to another user, or inherited. They end when the account is deleted.

Points obtained through abuse — someone else’s, an altered, or a repeatedly claimed receipt — are cancelled.

9. The assistant

The assistant produces suggestions automatically and can be wrong. Its answers are not advice and not a promise that something will be available, open, or at the stated price.

Check with the venue itself before relying on a suggestion.

10. Intellectual property

The Cvrkut name, the app’s design, its text and its source code are protected by copyright and industrial property law.

Venue data comes partly from open databases: partly from Overture Maps (CDLA-Permissive-2.0) and partly from OpenStreetMap (ODbL), which requires the “© OpenStreetMap contributors” attribution wherever such data is shown.

11. Liability

The app is provided as it is. We work to keep it available but do not guarantee uninterrupted or error-free operation.

We are not liable for loss arising from your relationship with a venue or organiser, nor for the accuracy of data entered by a partner or drawn from open databases.

Nothing here excludes or limits our liability for damage caused intentionally or by gross negligence, or any liability that cannot be limited under mandatory law, including your rights as a consumer.

12. Changes to these terms

We may amend these terms. We will tell you in the app at least 15 days before a change that materially affects your rights or obligations takes effect.

If you do not agree, you may stop using the app and delete your account before the change takes effect.

13. Governing law and disputes

These terms are governed by the law of the Republic of Serbia.

These terms and the privacy policy are published in Serbian and English. Where the versions differ, the Serbian version applies.

We try to resolve disputes by agreement — write to podrska@cvrkut.rs and we will reply within 15 days.

As a consumer you have the right to out-of-court dispute resolution before a body on the list maintained by the ministry responsible for trade, under the Consumer Protection Act.

Failing agreement, the competent court in the Republic of Serbia has jurisdiction. This does not affect a consumer’s right to sue in the court of their place of residence.